Cinestudios Pty Ltd (ABN: [YOUR ABN]) ("Cinestudios", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website at www.cinestudios.com.au, make a booking for production services, or hire equipment from us.
By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.
When you make a booking request, submit an enquiry, or complete our pre-production intake form, we may collect:
When you visit our website, we may collect certain technical information automatically, including your IP address, browser type, pages visited, and time spent on our site. This information is used solely for website analytics and improvement.
We use your personal information to:
We will not use your personal information for direct marketing without your explicit consent. If you have consented to receive marketing communications, you may opt out at any time by contacting us at info@cinestudios.com.au.
We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:
We do not disclose your personal information to overseas recipients except where a third-party service provider (such as Stripe or Formspree) processes data on servers located overseas. Where this occurs, we take reasonable steps to ensure your data is handled with equivalent protections.
We store your personal information securely using industry-standard measures. Booking and enquiry information is retained for the period necessary to deliver our services and meet our legal obligations, typically no longer than seven years for financial records in accordance with Australian taxation law.
We do not store credit or debit card numbers. All card transactions are processed by Stripe and subject to their security standards (PCI-DSS compliant).
Bank transfer details provided for deposit payments are used only for reference identification and are not shared beyond internal accounting purposes.
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at info@cinestudios.com.au. We will respond within 30 days.
In some circumstances we may decline to provide access, for example where providing access would unreasonably impact the privacy of another individual. Where we decline, we will provide written reasons.
Our website may use cookies for basic functionality and analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings, however this may affect the functionality of some features of our website.
We do not use cookies for targeted advertising or sell data derived from cookies to third parties.
Our services are directed at adults and professional actors. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental consent. If you are under 18, please have a parent or guardian contact us on your behalf.
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, please contact us at info@cinestudios.com.au. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
For any privacy-related queries, please contact: